Computer Hardware and Software Support

IT hardware and software is the backbone of most businesses. When your systems are reliable and fast, it can make sitting at your desk a satisfying and efficient experience. Wasting very little productivity time. With over 22 years in the IT industry, we specialize in maintaining small/medium business networks. From setting up your new multifunction printer or email to installing and maintaining your servers, we have the expertise and experience to help you get the most out of your systems.



Complete IT Maintenance Contracts

If you want your network to "just work", we can monitor your complete network for any signs of trouble and resolve issues without you needing to wait for a system failure before calling in the experts. These systems will reduce downtime and improve reliability. We can act on and fix problems you didn't know could cause you difficulties while allowing you to manage your IT budget without nasty surprise expenses.



Infrastructure Auditing

Alberta is the only province that enforces PIPEDA which can have great legal implications. And performing an infrastructure audit will help us in making sure you are PIPEDA compliant we will help you through the process. In determining what your technological needs will be.


On-Premise Servers

We have been managing windows servers since 1994. We understand that the cloud may not be suitable for all businesses, due to complications privacy, or other legal implications.



Share Point Services


Our team of programmers have been providing solutions for complex data modeling and gathering solutions for our customers for many years. We've worked with small programs that work with Excel, Access and other business intelligence. Whatever your needs we can probably help you to solve it with our experienced and knowledgeable team of programmers and solution developers. From implementing a SharePoint solution to creating a solution on SharePoint for your exact business needs.



Data Recovery and Data wiping


Extreme Data Removal Service Before you hand off your computer to another person or throw it out, you should always ensure that it is properly wiped.
So you bought a new computer and want to sell the old one, and you don't want others to get the data(pictures, financial records, proprietary data and documents) even after formatting. If you are giving away your computer, wouldn't you like to ensure that someone cannot take your computer/laptop/hard drive into a shop or someone that does file recovery, and becomes successful at getting your files? When you 'delete' your data on windows, all it does is mark that part of the hard drive as 'inactive' so, in a way, your data is still there but, many operating systems cannot see that data. Data recovery experts/and non-experts can still get those files. To completely format or destroy the data on the hard drive(so that nothing can be recovered) Trust me, a simple reformat does not do the trick!  we have recovered everything from accidently deleted partition to purposely formatted drives, to drives that are on their last leg like a time bomb waiting to die.



Remote Monitoring

Businesses use enormous amounts of data for their operations. You never know when you are going to run out of resources on your servers. With Itprotocall remote monitoring, you always stay aware of your resources. Businesses use enormous amounts of data, which takes a toll on servers and reduces resources available to carry out critical tasks. We can help you manage your resources to maximize productivity. With network monitoring you can set a data usage threshold and we will be notified via email when the threshold has been reached



Backup

Is your business utilizing backup as a means for a secure and easy way to store and backup your businesses critical data? 80% of Businesses fail after a major data loss. No one wants to lose an important document the day before a big meeting. Our backup system supports up to as many revisions of a file in the event of an accidental overwrite or corruption of a document that you would require.

Contact us today and we can show you the real benefit of backing up your data.


Antivirus

Anti-virus is the easiest and most cost effective solution to protect your business from cyber threats. There are plenty of different solutions that may not provide the effect protection that your business needs let us help you by utilizing a business grade anti-virus software on your computers you will have the assurance that your staff are safe browsing the internet and opening emails. The software is always up to date and will poll for updates frequently throughout the day to stay on top of the latest virus definitions. We will get alerted when your anti-virus program detects a threat and will quickly quarantine the vulnerability.



Preventative Maintenance

We offer proactive solutions to maintain and fix most problems before they become bigger ones. This saves your business time and allows you to focus on your job. By being in charge of updating your systems software we can take care of these pesky issues during business hours or at times that will now impede system performance, it will limit the amount of popups and slowness you experience on your systems. This includes:

  • Windows Patching
  • Anti-Virus Patching
  • Major software Patching
  • Disk Clean Up & Defrag



Networking

Have multiple locations and need help connecting them together? We are partnered with the best vendors and incorporate the highest levels of security to keep your data safe while moving between sites.



Wireless Networking

Not sure if your wireless is working correctly?  Having issues, or the mysterious I keep losing my connections but I have excellent wireless signal, We have some of the best industry experience from setting up corporate environments to wireless internet operations



 Server Migration

Whether your business is on a legacy server operating system or if you are moving into your businesses first server environment, we make the transition simple and easy. Often there is very little downtime and the transition is down after hours to avoid interruptions to staff.

There are many benefits to the client-server model in that everyone can share information in one location to avoid duplicate work. Data is also backed up from one central location rather than staff saving files locally to their own machines. And potentially losing valuable company data which can avert legal issues or lost revenue.



Mergers & Acquisitions


Has your business just acquired a new company? You now need to deal with the issue of two email systems, two server systems, and two sets of user accounts – are you ready for the transition? Contact us and we will outline a strategy to migrate both systems and consolidate all systems to work perfectly together



Ticketing and Reporting

All work that is completed by our team of technicians is logged against both the users affected and the equipment that was affected. This allows us to provide in-depth reporting and accountability to you as the company owner so you can see exactly where your money is being spent each month.

With detailed reporting we also can follow trends on recurring problems which help us to identify and isolate equipment or users that may need some extra attention to help keep your systems operating at peak efficiency.

Every user on the system can see all tickets they have created, and you and your managers can be given access to view issues and project tickets. We also provide you with monthly summaries of the work completed and quarterly reviews with you to ensure that we are meeting your expectations and to inform you of any remediation we have to recommend to you.

We offer the following in-store services

  • Server troubleshooting
  • Exchange email Troubleshooting
  • Computer Troubleshooting
  • Computer refresh and reloading Operating Systems
  • Tune-Ups
  • Virus Removal
  • Application and Program Re/loading
  • Hardware Installations
  • Data Recovery from failed drives
  • Fixing Application and Operating System Errors
  • New Computer or Laptop Setups
  • Printer Repairs
  • Custom Made Computer Systems
  • Services on Apple products
  • Computer Parts
  • iPod, iPhone and Tablets repairs and screen replacement 

  • As well as the following off site services:

  • Home Router Setups
  • Computer Setups
  • Commercial Computer maintenance
  • And much more!




Itprotocall Managed Services

 We will provide you with unlimited support for your office for one fixed price every month. We make it easy for your business to have a clear budgetary numbers to successfully keep costs down from unexpected outages. We provide a proactive approach to IT to fix major issues before they arise.

Some of the benefits of utilizing our managed services business plan are seen below:

8AM – 5PM Support / 24×7 Support
Routine Maintenance
Monthly Health Reports
Mobile Device Management
Remote Monitoring
Managed Business Anti-Virus



Cloud Services


Total Cost of Ownership (TCO) for expensive hardware is sometimes a hard pill to swallow for small business. Especially having to purchase all new hardware for that new business. By utilizing our cloud, customers can spin up and down the necessary services they require at a moment’s notice and pay a fraction of what it would cost to own it themselves

This gives businesses a way to protect themselves and their data without investing in the upfront costs themselves. Some of the services we help our customers setup in the cloud are below:

  • Antivirus
  • Servers
  • Networking
  • Backup
  • Low cost of ownership
  • Increased scalability of resources (CPU, RAM, DISK) as you need them
  • To term contracts
  • Stored in a secure data center to increase in availability and uptime.

Managed IT Services


Don't want to hire a FTE but need professional advice ?

We will ensure investing in information systems, including hardware, software, and external services, are compliant with your personalized IT plan.

IT Consulting


Are you having problems with your technology and are not able to get a resolution you are looking for?

Our IT admins and consultants can analyze your business' current network infrastructure and create an IT plan for future growth.

Technology Protection


Not sure your current backups work?  or if your network  actually needs a security Audit to be performed?

By locating and securing Network, Email and Physical vulnerabilities and implementing  remote monitoring software with a custom disaster recovery plan we can prevent infections, data loss, and work flow interruptions.

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Regular check-ins:

We’ll check in to make sure everything’s working properly.


Quarterly meetings:

We’ll meet with you quarterly to revisit your strategic plan and make adjustments as needed.


Technology refreshes:

We’ll be ready to replace any aging or antiquated technologies as necessary.

Service Model

Compliance and reporting

We’re a well-established consulting firm with a reputation for innovative and lasting results. Our consultants are seasoned experts in the field of information technology. What separates us from the rest is our experience and commitment to staying current with the ever-changing IT landscape and ability to implement customized solutions for each of our clients.

Our Advantages

Meet Your
IT Service

Manager

With Industry experience since 1994!

Solutions and implementation